24/7/365
Expert Support
Our US-based support team is always available to help you resolve issues quickly and efficiently.
Find the resources you need below or submit a ticket to connect with our team
of technical and clinical experts.
How to Get Support
Our support process is designed to be straightforward and responsive. Your agency's designated Technical Contacts are your direct line to our support team and can report any issues (called "Incidents") through the following channels.
Severity 1 & 2
For major functional issues, minor problems, or general questions, please submit a ticket through the Fusion Help Desk Portal. This is the fastest way to get your issue logged, tracked, and resolved by our team.
Severity 3
If the system is down or a core function affecting patient care is unavailable, please call our 24/7 support line first, then follow up by submitting a ticket in our help desk portal.
